IASYOM
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Back to portfolioDispatcherAI

VOICE AI · SERVICE OPERATIONS

DispatcherAIIn production

Incident calls become service actions.

An AI voice agent for equipment service teams. It takes the call, identifies the equipment, records the incident and alerts the team during the conversation. The dispatcher coordinates the response.

In production in lift maintenance, validated on real telephone calls. Other equipment sectors require configuration for their workflows.

Request a demoProduct brief (PDF, EN)
Concept illustration of a lift connected by light waves to an organised dispatch workflow.
AI-generated concept illustration.
incident calls and equipment identification
Voice intake
configured notification channels
Team alerts
exceptions remain visible
Human escalation

Production use concerns lift maintenance. Adaptation to other equipment sectors is assessed for each deployment.

01 / THE CHALLENGE

An urgent call brings incomplete information and pressure. The team needs the right lift, a clear report and a timely notification, without a chain of manual notes and phone calls.

02 / HOW IT WORKS

DispatcherAI.

  1. 01

    Listen

    Understand the caller and classify urgency. Romanian and English conversations are supported.

  2. 02

    Locate

    Check the address and entrance against the company’s actual buildings and lifts.

  3. 03

    Record

    Read back the details, ask for confirmation and save the incident.

  4. 04

    Notify

    Alert the team on configured channels and confirm only after saving and notification.

03 / PRACTICAL VALUE

Less routine work

Incident data and notifications flow directly from the conversation.

Visible exceptions

Unconfirmed addresses and interrupted calls can generate callback tasks.

A clear record

Transcripts, system decisions and notification status remain available for review.

PEOPLE AT THE CENTRE

AI provides the voice. The system keeps control.

An orchestrator validates the data and executes each step. If AI becomes unavailable or a critical step fails, the call is routed to a human dispatcher. The maintenance team remains responsible for the intervention.

04 / APPLICATIONS AND INTEGRATION

The service model can be adapted to HVAC, boilers, generators and other maintained equipment. Equipment types, urgency criteria and the agent conversation are configured for each industry.

IASYOM / IA + OM

Where could AI make a difference for you?

We start with your organisation’s people and processes. Then we build around them.

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